Contact and Returns 

We guarantee fast and discrete handling of all your concerns – because your satisfaction is our highest priority.Gengar's Grin Collectables, an online retailer specializing in Pokémon merchandise, offers a 7-day return policy for defective or damaged items.

To initiate a return, contact Gengar's Grin Collectables within 7 days of receiving your order. Provide clear photos of the defective or damaged item, along with your order number, to facilitate a prompt resolution.

Please note that Gengar's Grin Collectables does not accept returns for change of mind. Refunds and returns are provided at their discretion, and you may be responsible for return shipping costs.

Gengars Grin cannot be held liable for incorrect shipping details that are added at point of order, We urge you to make sure all information given is correct and accurate that way orders can be shipped out with no issues or delays.